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VIXEN ASTRONOMY PRODUCTS

 

Servicing & Repair

 

Customers living inside the UK & EU

For UK and EU based customers we operate a dedicated Service Centre for all equipment based at our Head Office in Luton, Bedfordshire. If you are experiencing a problem with your equipment please return it for repair to the address given below. Please make sure the equipment is carefully packed for shipping and the parcel marked Service Dept.

Address: Opticron, Unit 21, Titan Court , Laporte Way, Luton, Bedfordshire, LU4 8EF, UK

On receipt a full inspection will be carried out and a decision taken on whether the fault is chargeable or is covered under the terms of the warranty assigned to that product.

Guarantee Repairs
If the repair is to be carried out under the terms of the guarantee assigned to that individual product then the average turnaround time is 1-2 weeks from receipt.

Please note we do not reimburse the cost of returning items even if covered by warranty.

Chargeable Repairs
Upon examination an assessment of the costs will be carried out and a Quotation for repair posted to you. Authorisation to carry out the repairs can be made by post, telephone, fax, or email and must include payment in full.

All prices listed include VAT at the current rate. Cheques, P.O's should be made payable to Opticron.

Mastercard, Visa, Visa Debit and Switch welcomed. Credit & debit card payments should be accompanied with name, address, card number, expiry date, issue number where appropriate plus the last 3 numbers on the signature strip printed on reverse side of card.

If you choose to decline the repair, the instrument will be returned on payment of appropriate postage charges.

For further information contact our Service Dept on 01582 726522 (Mon-Friday 0900-1600) or email your enquiry to service@opticron.co.uk.

CLICK HERE to download a PDF file of a Repair Form to accompany your equipment.

LINK TO www.adobe.co.ukView current printed media information using Adobe® Acrobat Reader®
PDF Files will open in a new window.
To save a PDF to your hard drive right click and choose: Save Target as.

 


 

Customers living outside the EU

For customers living outside the EU we operate a dedicated Service Centre for all equipment based at our UK Head Office in Luton, Bedfordshire.

If you are experiencing a problem with your equipment please contact our Service Department by email: service@opticron.co.uk, phone: 0044 1582 726522 (Mon-Friday 0900-1600) or fax: 0044 1582 723559 describing the fault. We can then decide if the instrument can be self-repaired or needs to be returned to us for evaluation. We can also advise on cost effective shipping and Customs Procedure Codes for Repairs.

Return Address for EMS & Courier;
Opticron, Unit 21, Titan Court , Laporte Way, Luton, Bedfordshire, LU4 8EF, UK

On receipt a full inspection will be carried out and a decision taken on whether the fault is chargeable or is covered under the terms of the warranty assigned to that product.

Guarantee Repairs
If the repair is to be carried out under the terms of the guarantee assigned to that individual product then the average turnaround time is 1-2 weeks from receipt.

Please note we do not reimburse the cost of returning items even if covered by warranty.

Chargeable Repairs
Upon examination an assessment of the costs will be carried out and a Quotation for repair emailed you. Authorisation to carry out the repairs can be made by email, phone or fax, or email and must include payment in full.

Mastercard & Visa are welcomed. Credit card payments should be accompanied with name, address, card number, expiry date, issue number where appropriate plus the last 3 numbers on the signature strip printed on reverse side of card.

If you choose to decline the repair, the instrument will be returned on payment of appropriate postage charges.

For further information contact our Service Dept on 0044 1582 726522 (Mon-Friday 0900-1600) or email your enquiry to service@opticron.co.uk.

CLICK HERE to download a PDF file of a Repair Form to accompany your equipment.

LINK TO www.adobe.co.ukView current printed media information using Adobe® Acrobat Reader®
PDF Files will open in a new window.
To save a PDF to your hard drive right click and choose: Save Target as.